What happens if my helpr or provider goes over or under our scheduled time?

Both providers and sitters can update the hours a booking on their end in their web based portal. Updates just need to be made within 24 hours of the booking end time to ensure accurate payment is sent in a timely manner. Our billing team will adjust your hours, copay, and their payment accordingly. All bookings do have a 4 hour minimum. 

For any time changes, please contact your provider or your assigned Helpr sitter directly. 

• Your assigned Helpr sitter’s phone number is in your app while the booking is upcoming and active. 
• Helpr sitters will do their best to accommodate your request. 
• You can also reach out to Helpr Customer Support for assistance and we’ll be happy to reach out to sitters for you and make adjustments for you during business hours. 

For under time scheduled:

• For care with Helpr's Network of sitters: We charge for 75% of the time requested or the 4 hour minimum, whichever is more. We do this out of respect for the sitter’s time and this helps us keep top babysitters happy and available for the next time.
• For care with your personal uploaded providers: You can book your provider in whatever arrangement works best for you and your provider but the bookings themselves will need to each be at least 4 hours.