Why was my reimbursement request denied?

A few reasons your request may not have been approved: 

• We couldn't verify the authenticity of the care center or receipt.
• You do not have enough benefit hours to cover the request.
• Your request did not meet your company's eligibility specifications for this service.

Benefit eligibility may vary depending on your company package. Check your benefits guide for more information.

If you feel like this was an error, email us at support@hellohelpr.com.