Helpr's Covid-19 Policies

As the COVID-19 pandemic has evolved, we have continued prioritizing the health and safety of our families and Helpr Network sitters. 

When requesting care with Helpr Network sitters, please follow the policies listed below:

If a member of your household suspects or confirms a close contact exposure:

• If symptomatic, please wait to book with Helpr Network sitters for at least 6 days from exposure and follow current CDC guidelines for masking and testing.

If a member of your household is testing positive for Covid:

• Please wait to book Helpr Network sitters for at least 6 days from the onset of symptoms and follow current CDC guidelines for isolation, masking, and testing.
• If it has been more than 6 days and a member of your household is still testing positive but is free of symptoms, please share “Known Covid Exposure” details when requesting care from Helpr Network sitters.

If there is any change in the health status of household members after a booking has been confirmed or while care is ongoing, 

• Immediately inform your Helpr sitter and contact our Customer Support team. This includes new symptoms or a positive COVID-19 test. 
• The sitter has the discretion to cancel the booking immediately for their safety. 
• Your hourly copay for the cancellation will be waived if you need to cancel with short notice for this reason.

COVID-19 vaccination status:

• As of January 2023, Helpr does not verify In-Network sitter vaccination documents. 
• If it is a requirement for you to view a sitter’s COVID-19 or any other vaccinations documents, we’d still love to help and encourage you to check out your other backup support benefit services with Helpr.

Masking:

• We encourage clients to add any masking requests to their booking notes. We also suggest having a few masks on hand if this is your preference.

Please see our Helpr Network Sitter policies below,

Working with Helpr after a COVID-19 exposure or positive test result:

• After notification of an exposure to COVID-19: 
  • If symptomatic of any type of illness, sitters will cancel upcoming care and clients can rebook right in their app. If any assistance with rebooking is needed, please reach out to support@hellohelpr.comand we’ll be happy to help as soon as we’re able.
  • If not symptomatic of illness and testing negative, they can continue to work with Helpr and follow CDC guidelines for monitoring signs of illness, masking and testing.
• If a Helpr sitter tests positive for COVID-19:
  • The sitter’s bookings will be canceled and Helpr will do everything possible to refill. 
  • Sitters will not accept bookings while positive for COVID-19.